"The fleet picture is completely different now."
Nathalie Gager, Group Fleet Manager, Orkin
Orkin runs about 280 vans in pest control and facilities. This is how its fleet team went from a spreadsheet to running the fleet on SHIELD.
"When I first met Ben, I knew we had to work with him. I had nothing in comparison: just an Excel spreadsheet. You can't run a fleet like that."
Three systems and a spreadsheet
Orkin runs BigChange, Geotab and SureCam, each for a different job, so the full picture of any driver meant logging in to all three.
Rental vans were a particular problem: damage found late, dashcam footage recorded over and the driver gone by the time anyone asked.
"If I want the full picture, I'm looking at BigChange, Geotab and SureCam for different purposes."
The combined picture first, the detail when it's needed
SHIELD now sits alongside those systems and gives Nathalie the combined picture first, filtered by depot. She goes into each system only when she wants the detail and uses SHIELD with depot managers and drivers.
Every driver has the SHIELD app and reports incidents through it. Start and end-of-rental checks tie hire damage to the right person. Drivers also compare where they sit in the league tables.
Nathalie says SHIELD means "the bulk of the data is there for me to see".
"It needs to feel like we've got their back, not like we're policing them."
Home3HMFleet overview
Every driver and depot, this week.
Fleet score
This week
7drivers need you
By depot Vehicles · Score
- North6484
- Midlands7186
- South East6888
- South West5285
- Scotland4589
Picked out this week With the reason why
- CRCallum ReidNorthCornering down on the same days last weekTracking68
- MNMarek NovakMidlandsTwo phone use alerts from the camerasCameras72
- OPOwen PryceSouth WestLicence points now outside your policy criteriaLicence check76
League table
- 97Amira Hale
- 96Priya Shah
- 95Grace Ellery
- …
- 76Owen Pryce
- 72Marek Novak
- 68Callum Reid
Fleet score over time Weekly
MT- Speed
- Corner
- Brake
- Accel
What's changed since Orkin started using SHIELD
Fleet admin saved
15 hours a week
mostly from reconciling expenses and sorting out rental vehicles
Claims
About 6 a month to 3.3
Time to start a claim
Around 11 days to 2.5
from an incident to the insurer having everything it needs to start on the claim, more than four times faster
Average claim
Roughly £3,600 to £2,100
about 42 per cent lower
Loss ratio
84% to 56%
which gives Orkin a stronger position heading into renewal
SHIELD sits at the heart of how Orkin's fleet team now works.
"I couldn't possibly run the fleet the way we do now without SHIELD. It just wouldn't happen."
Nathalie Gager, Group Fleet Manager, Orkin
"We've grown together."
Once we get SHIELD running on your systems, we guarantee regular Driver Influence messages within 90 days, or you can walk away.