The conversation with the driver still happens, even in the week everything else goes wrong
You know which drivers need a conversation. Then a van breaks down, a customer calls and that conversation gets pushed back another fortnight.
Driver Influence helps make sure it still happens. When a driver's driving pattern changes, SHIELD sends a straightforward check-in, just as a good driver manager would.
Once we get SHIELD running on your systems, we guarantee regular Driver Influence messages within 90 days, or you can walk away.
16 Oct 07:45
Hi Amira, you're running 94 to 96% better than the fleet average on speeding. That's solid consistency over the last couple of checks. Keep that up.
How was this feedback?
Straight with drivers and always on their side
SHIELD looks across connected fleet systems to spot changes in driving behaviour before they become a bigger concern.
Drivers receive straightforward messages that explain what has changed and what they can do about it. The tone is supportive, not disciplinary, and it keeps the door open if something is affecting their driving.
Improvement matters too. If a driver's harsh braking falls by 40 per cent in a week, SHIELD recognises that progress.
Drivers can see their own SHIELD Score and where they sit in the league table, with a nudge when their score is slipping and a well done when it's improving.
Under every message sits a simple question: "How was this feedback?" Drivers answer with a tap, so you can see how each message landed.
Once we get SHIELD running on your systems, we guarantee regular Driver Influence messages within 90 days, or you can walk away.
16 Oct 07:45
Hi Amira, you're running 94 to 96% better than the fleet average on speeding. That's solid consistency over the last couple of checks. Keep that up.
How was this feedback?
17 Oct 07:00
Hi Tom, your acceleration and braking scores have both dropped compared to the same days last week. That's a shift we need to reverse.
On the positive side, you're still well ahead on speeding at 95% better than the fleet. Keep that going.
Let's get the smoothness back where it was. Any issues with the vehicle or routes that we should know about, let us know.
How was this feedback?
16 Oct 08:12
Hi Callum, your cornering score is trending down compared to the same days last week. We've mentioned this area before and it needs to come back up.
Have a look at what's happening when you're turning and get this sorted. If there's something we need to know about, let's talk.
How was this feedback?
Show what you knew and what you did about it
Identifying a driving risk is only part of the job. Operators also need to show what they did about it.
Driver Influence records the check-ins sent to drivers and how they rate each message. If the board, an insurer or the HSE asks what action was taken, you have a record of the conversations that took place.
Driver Influence
Check-ins sent to drivers, and how each one landed.
| Driver | Message | Status | Sent | Rating |
|---|---|---|---|---|
| CRCallum Reid | Cornering firmer than usual this week | Sent | 16 Oct, 08:12 | Not rated yet |
| AHAmira Hale | Less speeding than the fleet. Well done. | Sent | 16 Oct, 07:45 | |
| MNMarek Novak | Two phone use alerts this week | Scheduled | 17 Oct, 07:30 | Not rated yet |
| PSPriya Shah | Braking smoother again. Well done. | Sent | 15 Oct, 16:20 | |
| TOTom Okafor | Acceleration and braking scores declining | Scheduled | 17 Oct, 07:00 | Not rated yet |
| JWJess Whitfield | Speeding steady and under the fleet | Sent | 15 Oct, 09:05 | |
| KWKieran Walsh | Acceleration smoother this week | Sent | 14 Oct, 17:30 |
Questions fleets ask
Won't our drivers feel watched?
Driver Influence puts welfare first. Drivers get a check-in while a change is still small, a well done when they improve and a way to rate every message they're sent. In the words of Orkin's Group Fleet Manager, Nathalie Gager: "It needs to feel like we've got their back, not like we're policing them."
Isn't this just another app for our drivers?
The SHIELD app replaces paper forms and emails rather than adding to them. Incident reports, walkaround and rental checks, tasks and each driver's own score sit in one place. Orkin has rolled the app out to all its drivers.
How long does it take to get live?
Four weeks from signing. SHIELD's team does the integration work. Your part is giving access to your systems and your insurance documents.
What fewer incidents are worth
Each incident avoided takes a claim, a hire vehicle, a van off the road and its weight at the next renewal with it.
Since Orkin started using SHIELD, its claims have fallen from about 6 a month to 3.3. At Orkin's average claim of £2,100, that's worth close to £70,000 a year.
Driver Influence only works when drivers feel backed instead of watched.
"It needs to feel like we've got their back, not like we're policing them."
Once we get SHIELD running on your systems, we guarantee regular Driver Influence messages within 90 days, or you can walk away.
16 Oct 07:45
Hi Amira, you're running 94 to 96% better than the fleet average on speeding. That's solid consistency over the last couple of checks. Keep that up.
How was this feedback?